Privacy Policy

Information collected

Information is collected when you choose to send it through the enquiry form. That may include:

• Your name
• Your phone number and email address
• Vehicle make, model and registration year
• Vehicle location or postcode
• A description of the fault and warning lights
• Details of recent repairs or battery replacement
• Your preferred contact method
• Any photo you choose to attach

How the information is used

The details you send are used to understand the fault, work out whether a mobile appointment makes sense, and reply to your enquiry. They're not used for unrelated marketing and they're not sold.

The consent box on the enquiry form covers this use. If you'd rather not send details online, you can discuss the problem by phone instead once a number is published.

Storage and retention

Enquiries are stored on the systems used to run this website so they can be read and replied to. They're kept only while there's a reason to keep them, such as an ongoing or recent enquiry, and are deleted when no longer needed.

Your choices

• You can ask what enquiry details are held about you
• You can ask for your enquiry details to be corrected
• You can ask for your enquiry details to be deleted
• You can withdraw consent to being contacted about an enquiry
• You can choose not to use the form and speak by phone instead
• You can send an enquiry without attaching a photo

Cookies and analytics

This website does not use advertising cookies or tracking for advertising purposes. Any cookies present are those needed for the site to function.

Contact about this policy

Questions about this policy, or requests about information held about you, can be sent through the enquiry form. This policy will be updated when business contact details are added.